Terms and Conditions
General Terms of Service
These Terms and Conditions govern the use of ZestyBet Casino services and establish the contractual relationship between the platform and registered players. By creating an account, players acknowledge reading, understanding, and agreeing to abide by these terms in their entirety. ZestyBet reserves the right to modify these terms with notice provided through email or platform announcements.
Account Registration Requirements
Players must be at least 18 years of age and legally permitted to gamble in their jurisdiction of residence. Registration requires accurate personal information including full legal name, date of birth, residential address, and valid email address. Only one account per person, household, and IP address is permitted.
Account Verification Process
Identity verification must be completed before first withdrawal approval through submission of government-issued photo identification and proof of address dated within three months. Acceptable documents include:
- Passport or national identity card
- Utility bill or bank statement
- Driver’s license (where applicable)
Accounts may be restricted until verification completes, with deposits refunded minus any wagering occurring between deposit and restriction.
Deposit & Withdrawal Policies
Deposits process instantly through all supported payment methods, with minimum deposit amounts starting at €20. Players may set daily, weekly, or monthly deposit limits through account settings, with increases subject to 24-hour cooling-off periods.
Withdrawal Procedures
| Withdrawal Method | Processing Time | Minimum | Maximum |
|---|---|---|---|
| E-Wallets | 24-48 hours | €20 | €5,000 per transaction |
| Bank Transfer | 3-5 business days | €50 | €10,000 per transaction |
| Credit/Debit Cards | 3-5 business days | €20 | €5,000 per transaction |
Withdrawals must process through the same payment method used for deposits when feasible, adhering to anti-money laundering regulations. Players may be required to wager deposited amounts at least once before withdrawal approval to prevent platform abuse.
Bonus Terms & Wagering Requirements
All bonuses carry specific terms detailed in individual promotion pages, with general wagering requirements applying unless otherwise stated. The standard wagering multiplier is 35x the bonus amount, completing within 30 days of bonus activation.
Bonus Restrictions
- Maximum bet of €5 per spin during bonus wagering
- Certain games excluded from bonus play
- Game contribution rates vary by category
- Bonuses cannot be withdrawn, only winnings derived from them
- Bonus funds forfeit if withdrawal requested before wagering completion
Players may opt out of bonuses through account settings or by contacting support before deposit completion.
Fair Gaming & Prohibited Practices
ZestyBet prohibits activities that compromise gaming integrity or violate terms of service. Prohibited actions include but are not limited to:
- Operating multiple accounts
- Bonus abuse through coordinated play
- Collusion with other players
- Using automated betting systems or bots
- Exploiting technical errors or bugs
Detection of prohibited activities results in immediate account suspension, funds confiscation, and potential legal action depending on severity.
Responsible Gaming Obligations
Players must gamble responsibly within their financial means, using available account controls to maintain healthy gaming habits. ZestyBet provides tools including:
- Deposit limits (daily, weekly, monthly)
- Loss limits across specified periods
- Session time reminders and limits
- Self-exclusion options (temporary or permanent)
- Reality check notifications
Support organizations offer confidential assistance for problem gambling concerns, with contact information available through the responsible gaming section.
Dispute Resolution
Players with complaints should contact customer support through live chat or email, providing detailed descriptions and supporting documentation. ZestyBet commits to investigating complaints thoroughly within 14 days of submission, with resolutions communicated in writing.
Unresolved disputes may escalate to the licensing authority through established regulatory procedures, with contact information provided during initial complaint responses.
Account Termination
ZestyBet may terminate accounts for terms violations, fraudulent activity, or at player request. Players may close accounts by contacting support and confirming closure in writing, with balances withdrawn according to standard procedures before final closure.
Self-excluded accounts remain closed for specified periods regardless of player requests to reopen, ensuring cooling-off period integrity. Permanent exclusions cannot be reversed under any circumstances.
Intellectual Property Rights
All platform content including logos, graphics, game interfaces, and textual materials remain the exclusive property of ZestyBet and respective providers. Players may not reproduce, distribute, or commercially exploit any platform content without explicit written permission.
Limitation of Liability
ZestyBet liability is limited to the value of bets placed by players, with no responsibility for indirect, consequential, or incidental damages arising from platform use. The platform does not guarantee uninterrupted service and is not liable for technical failures beyond reasonable control.
Privacy & Data Protection
Player information is collected, stored, and processed according to privacy policies and GDPR requirements. Data is not sold to third parties, with sharing limited to essential service providers and regulatory authorities when legally required.
Players exercise data subject rights including access requests, correction demands, and deletion petitions through privacy policy procedures detailed separately.
Looking for more premium gaming action? Head back to ZestyBet Casino and explore our massive collection of slots, live dealer games, and exclusive bonuses designed for European players.